Archive for February, 2008

Calculate ROI on usability improvements

February 29, 2008

Just found these really useful calculators that work out the return on investment for you usability projects. The calculators can be used to measure things like:

  • reduced reliance on helpdesks
  • increased conversion rates
  • reduced training costs

The calculators have been put together by Human Factors International. http://www.humanfactors.com/training/roi.asp

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