Don’t forget the basics…

I recently tried to book a car using Avis’ online booking form. Great, they had a special weekend deal, so I clicked through, changed a few dates and car types ( the postbacks weren’t too annoying as I knew it was meant to be doing something!) and then I noticed a dialogue box (see below) telling me to read the terms and conditions on the previous page. OK, where is the link? After all isn’t this one of the advantages of the web; a connection of pages through hyperlinking. There isn’t one, so I’ll use the back button, but of course, it is no longer the previous page because I have searched for different car types and dates.

By not forgetting the basics; a simple hyperlink, would have made my experience much less frustrating.

Avis pointer text to terms and conditions

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